This Cookie Policy explains how Fetchitt uses cookies and similar technologies to recognise you when you visit our website, keep you signed in, remember your preferences, and understand how the Service is used. It should be read together with our Privacy Policy.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They allow the site to remember information about your visit — such as language preference and login state — so your next visit can be easier and more useful. We also use similar technologies such as local storage and pixels; where we refer to “cookies” in this policy we mean all of these.
2. Categories we use
- Strictly necessary — required to run the Service. These handle sign-in, CSRF protection, load balancing, and remembering your cookie choices. They cannot be switched off.
- Functional — remember choices you make, such as the mode you last used (client or professional) or your recent filters.
- Analytics — help us understand how the Service is used so we can improve it. Data is aggregated and does not directly identify you.
- Marketing — measure the effectiveness of our campaigns and, where permitted, deliver relevant advertising on other sites.
3. Cookies we set
| Name | Purpose | Category | Duration |
|---|---|---|---|
| fetchitt_session | Keeps you signed in during your visit. | Necessary | Session |
| XSRF-TOKEN | Prevents cross-site request forgery attacks on forms. | Necessary | 2 hours |
| remember_web_* | Keeps you signed in between visits when you tick “remember me”. | Necessary | Up to 5 years |
| cookie_consent | Stores your cookie preferences so we don't ask you every visit. | Necessary | 12 months |
| _ga, _gid | Google Analytics — measures visits and page performance. | Analytics | Up to 2 years |
| _fbp | Meta Pixel — measures ad campaign performance. | Marketing | 3 months |
| __stripe_mid, __stripe_sid | Set by Stripe to secure payment forms and reduce fraud. | Necessary | Up to 1 year |
This list is illustrative — the exact set may change as we add or remove features.
4. Third-party cookies
Some cookies are set by third parties whose services we embed. They include:
- Stripe — payment processing and fraud prevention.
- Google — analytics and, where relevant, advertising measurement.
- Meta (Facebook / Instagram) — advertising measurement.
These providers set their own cookies subject to their own privacy policies.
5. Managing cookies
You can control cookies in several ways:
- Change your preferences on our Opt-Out Preferences page.
- Adjust your browser settings to block or delete cookies — see the help pages of Chrome, Safari, Firefox, or Edge.
- Use industry opt-out pages such as youronlinechoices.eu or optout.aboutads.info.
Note that blocking strictly necessary cookies will prevent parts of the Service (such as signing in) from working.
6. “Do Not Track” signals
We currently do not respond to browser “Do Not Track” signals, because there is no consistent industry standard. We do honour any explicit cookie choices you make via our consent banner or the Opt-Out Preferences page.
7. Changes to this policy
We may update this Cookie Policy from time to time. The “Last updated” date at the top reflects the latest revision.
8. Contact
Questions about cookies? Email support@fetchitt.com.